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Privacy Policy

Nineteen Privacy Policy

Nineteen is committed to providing a safe, secure and user-friendly online experience.

This policy explains how, when and why we collect personal information about people who visit and use our website. This policy is subject to change.

Any questions about this policy or why we collect, store and process user data please email info@Nineteen.gg


Who Are We?

Nineteen @ St Pierre Park Hotel,

Rohais De Haut,

St Peter Port,


01481 727039


How Do We Collect Information?

Nineteen collects some information on visitors to the website through the use of cookies. We also collect and store customer information that is submitted via the checkout process during purchase, via the email newsletter sign up and over the phone. Full payment card details are not stored by Nineteen but are processed by a third party that specialises in the secure collection, processing and storage of card details and are Level 1 PCI compliant.


What Type of Information is Collected?

We do not collect any information unnecessarily. The type of information we collect can include a person's name, postal address, email address, IP address, information about which web pages have been accessed, the device type and browser used to access the website.


How is Your Information Used?

Nineteen store data in the form of customer records that are used to maintain a relationship history with everyone that makes a purchase on Nineteen website. These records make it possible to execute to service requested in a proper manner. We also maintain a list of email addresses to send out promotional emails to those that have submitted their email to the marketing list. We may contact customers or those on the email newsletter list to notify them of changes to our terms of services and send out requested communication such as proof of purchase or order history.

Retention periods for this information are reviewed on a regular basis to ensure we do not store any information unnecessarily. We offer our customers the right to erasure whereby they can request we delete all of the stored information we have that relates to them. For more information email: info@Nineteen.gg. As a matter, of course, we store information for as long as we feel is suitable to maintain an acceptable level of service to our customers or until we are asked to delete it.


Who Has Access to Your Information

Nineteen will not sell or rent your personal data to third parties. We will not share your information with third parties for marketing purposes. We will share your information with third parties only for the purposes of completing tasks and providing services to you on our behalf. When this is done only the most relevant information is shared to complete the task and those third parties are bound to maintain security and confidentiality and not to share, sell or hire personal information.

When you place an order at Nineteen your payment is processed using a secure third party payment processor. If you have any questions about secure payments please email: info@Nineteen.gg.


Your Right to Choose

You have a choice as to whether Nineteen stores any or all of your personal data and how we process it. We will not contact you for marketing purposes by email, phone or text message unless you have indicated that you are happy for us to do so.


How to Find Out What We Hold

You have the right to ask if Nineteen stores your information, what information we hold and why we store and process it.



Nineteen uses security measures to protect from the loss or alteration of your personal information. Sensitive information such as credit card details are encrypted and the site uses a valid SSL certificate.



Nineteen uses small pieces of information sent from us to your computer known as Cookies. These are stored for a limited time and are used to collect statistical information that helps us to track and improve our website. It is possible to disable Cookies